For ages 21 and above

royal baji's commitment to responsible gaming

Sports betting and casino gaming are entertainment — not a source of income. royal baji believes every player should know their limits and play within them. On this page, learn about our protection tools, warning signs, and paths to support.

For ages 21 and above 24/7 support SSL secured Self-exclusion available

What age limits and responsible gaming mean

To take part in any betting or casino activity at royal baji, a player must be at least 21 years old. This rule is strictly enforced and every member's age is confirmed during account verification. Our Terms and Conditions explain the age verification process in detail.

Responsible gaming means playing in a way that matches your financial means, time, and state of mind. When someone keeps betting to recover lost money, or loses control over their play — what started as entertainment becomes a problem. royal baji stands by players to keep that distinction clear.

Before each session, ask yourself — how much time will you spend today, and what is the maximum amount you are prepared to lose? Deciding on these two limits in advance keeps gaming a form of entertainment.

21+

Age verification is mandatory The minimum age to open an account and take part in any betting activity at royal baji is 21. Accounts belonging to minors are closed immediately.

Set your own limits

royal baji provides players with several tools to manage their own gaming.

Deposit limit

Set a maximum deposit amount per day, week, or month. Lowering the limit takes effect immediately; increasing it requires a waiting period.

Session time limit

Decide in advance how long you will play in one sitting. A warning appears when the set time is up, and there is also an option to end the session automatically.

Loss limit

Set a maximum amount you are willing to lose within a given period. Once the limit is reached, no further betting is possible during that period.

Taking a break

Temporarily close your account for a set period (from 24 hours up to 30 days). During the break, neither deposits nor betting are possible.

Self-exclusion

You can apply to exclude yourself for a long-term or permanent period. Once this decision takes effect, it cannot be reversed before the set time has passed.

Reality Check

A pop-up message appears every hour or at set intervals, showing how long you have been playing and a summary of total winnings and losses.

To activate any of these tools, contact royal baji's 24/7 live chat support or send a request by email. The support team responds in both Bengali and English.

Warning signs — when to seek help

If any of the following sound familiar, stop and seek support. These are not signs of weakness — they are the first step toward awareness.

Constantly increasing bets to recover lost money and being unable to stop.

Hiding gaming activity from family or friends and being dishonest about it.

Betting with money meant for bills, food, or other essential expenses.

Spending time gaming while neglecting work, studies, or family responsibilities.

Feeling restless, irritable, or anxious when unable to play.

Taking on debt or borrowing money from others to continue betting.

Trying repeatedly to stop gaming but failing each time.

Relying on gaming to relieve stress or cope with low mood.

Where to go for support

Do not face difficulties alone. royal baji offers direct help, and family members and professional counsellors are also important sources of support.

royal baji live chat

Our support team is available 24 hours a day, 7 days a week, and is ready to speak in Bengali. Requests for self-exclusion or limit-setting can be made directly through live chat — no complicated process required.

Email Support

Alongside live chat, you can send a detailed request by email. The support team responds in both Bengali and English, and all communication is kept confidential.

Family and close ones

Speak openly with a trusted family member or friend. Often, the support of someone close gives you the courage to take the first step.

Professional counsellors

Speak with a psychologist or behavioural therapist. Mental health services in Bangladesh are now much more accessible than before — seeking one is a courageous decision.

Community support groups

Connecting with others who face the same problem can be very effective. Various organisations and community centres provide this kind of support.

Read our FAQ

Answers to common questions about responsible gaming can be found in our FAQ section. Step-by-step guides on setting limits and the self-exclusion process are available there.

Our commitment to players

royal baji is not just a gaming platform — it is a responsible service. Our Privacy Policy details how we protect player information and safety. Our specific commitments to responsible gaming are set out below:

A minimum age of 21 is verified for every account.
Requests for limit-setting or self-exclusion are processed within 24 hours.
If unusual gaming patterns are detected, the support team may reach out.
No promotional messages will be sent while self-exclusion is active.
All support communications are kept completely confidential.
Support is available in both Bengali and English, 24 hours a day, every day of the week.
Gaming statistics and history can be viewed from the account at any time.

Simple principles for healthy gaming

Following these principles keeps gaming a form of entertainment at all times:

Only bet with money whose loss would not affect your daily life.

Do not place larger bets in an attempt to recover losses.

Take regular breaks — step away from the game at least once every hour.

Keep a balance between gaming, family, friends, and other interests rather than making gaming your only pastime.

Avoid betting while drinking alcohol or in any other impaired state — make decisions with a clear head.

Responsible gaming — frequently asked questions

Find answers here to questions you may have about responsible gaming.

To self-exclude, contact our 24/7 live chat support or send a request by email. Let us know how long you want to be excluded — both temporary (for a set number of days) and long-term options are available. Once the request is active, neither betting nor deposits will be possible during that period.

Yes, a request to lower a deposit limit takes effect immediately. However, increasing a limit requires a waiting period — this is intentional, to prevent limits from being raised impulsively.

No. royal baji does not allow anyone under the age of 21 to open an account. Age is confirmed during account verification, and if an account is found to belong to a minor, it is closed immediately and all deposits are returned.

Yes, eligible balances in the account can be withdrawn even while self-exclusion is active. Betting and new deposits are blocked, but there is no restriction on withdrawing funds already deposited. Contact the support team for details.

Yes. If you believe a family member is struggling with a gaming problem, contact our support team. We can advise on how to help that family member and provide guidance on where to find professional support if needed.

When Reality Check is activated, a message appears at set intervals (for example, every 30 minutes or 1 hour) showing how long the session has been running and the total winnings or losses during that session. It helps you stay aware of your gaming. Contact support to activate this feature.

In many cases, setting personal limits and getting family support is enough to bring gaming under control. But if you repeatedly lose control, experience growing stress, or suffer financial harm — speaking with a psychologist or behavioural therapist is genuinely effective. This is not a matter of shame; it is a courageous decision.