royal baji Privacy Policy

Last Updated: 1 January 2025

By using royal baji services, you are considered to have agreed to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions and it is recommended that both documents be read together. Protecting your personal information is our highest priority.

1. Definitions and Scope

The key terms used in this privacy policy are defined below. These definitions apply throughout the document.

1.1 What "Personal Information" Means

"Personal information" refers to any information by which a living individual can be directly or indirectly identified. This includes: full name, date of birth, mobile number, email address, national ID number, financial transaction details, and device identification information.

1.2 Scope of This Policy

This policy applies to all users of royal baji's website, mobile application, and any digital services — both registered members and unregistered visitors. This policy is especially relevant for users located in Bangladesh.

1.3 Third-Party Sites

The royal baji platform may at times reference external services. Those services have their own privacy policies for which royal baji is not responsible.

2. What Information We Collect

royal baji collects various types of information to operate its services. This information comes from three main sources.

2.1 Information Provided at Registration

The information you voluntarily provide when creating an account includes:

Full name and date of birth (for age verification — users under 21 are not permitted to open an account)
Mobile number and email address
Preferred deposit method (bKash, Nagad, Rocket, or bank transfer)
Mobile number confirmation via OTP verification

2.2 Documents for Identity Verification

To ensure secure transactions and complete account verification, royal baji may request copies of a member's ID or other official documents when needed. These documents are used solely for the specific purpose of identity verification.

2.3 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

IP address and device type
Browser version and operating system
Page visit time, session duration, and navigation path
Data collected through cookies and similar tracking technologies

2.4 Transaction Information

Details of every deposit and withdrawal — including amount, time, and method — are recorded. This information is used to maintain financial security and detect any unusual activity.

3. Purpose of Data Use

royal baji uses collected information only for specific and legitimate purposes. Those purposes are described in detail below.

3.1 Account Management and Service Delivery

Personal information is required to create and maintain your account and keep services active. This includes the login process, completing transactions, and managing VIP membership.

3.2 Security and Fraud Prevention

Information is processed to prevent unauthorized access, financial fraud, and any other harmful activity. If suspicious activity is detected, royal baji reserves the right to temporarily suspend an account.

3.3 Age Verification and Responsible Gaming

No person under the age of 21 is permitted to participate on the royal baji platform. Date of birth and relevant information are used to properly manage the age verification process. Compliance with our Responsible Gaming Policy is mandatory for every member.

3.4 Customer Support

When you contact the support team via live chat or email, a record of that conversation is kept — this helps make future support more effective.

3.5 Technical Improvement

Analytical data is used to improve the overall user experience, monitor platform performance, and identify technical issues.

4. Sharing and Disclosure of Information

royal baji does not sell users' personal information to third parties. However, information may be shared in certain circumstances, as described below.

4.1 Service Provider Partners

We work with trusted third-party organisations for payment processing (bKash, Nagad, Rocket, and bank transfer), technical infrastructure, and customer support management. These organisations receive only the information necessary to perform their specific services and are required to meet our privacy standards.

4.2 Legal Obligations

When disclosure of information is required by court order, government directive, or any other valid legal process, royal baji complies with that obligation. Where possible, an attempt is made to notify the user in advance.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, personal information may be transferred to the newly owning entity. In such cases, users will be notified in advance and this privacy policy will remain in effect.

4.4 With Explicit Consent

For any purpose other than those listed above, the user's explicit written consent will be obtained before sharing their information.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the royal baji website. These technologies help improve the user experience and ensure the platform functions correctly.

5.1 Types of Cookies

Essential Cookies: Required for the basic functioning of the platform, such as maintaining login sessions. These cannot be disabled.
Functionality Cookies: Used to remember your preferences and settings, such as language selection.
Analytics Cookies: Analyse data collected to monitor platform usage and improve services.

5.2 Cookie Controls

Most cookies can be controlled or deleted through your browser settings. However, disabling certain cookies may affect specific platform functionality.

6. Data Security Measures

royal baji has adopted industry-standard technical and administrative measures to protect user data.

6.1 Encryption

All data transmitted between the platform and the user's device is protected by SSL (Secure Sockets Layer) encryption. Stored sensitive data is kept in encrypted form.

6.2 Access Controls

Access to personal information is restricted to staff involved in the relevant work only. All access is logged and regularly audited.

6.3 Security Reviews

Our security measures are regularly reviewed and updated to maintain protection against new types of cyber threats. However, it is not possible to guarantee that data transmission over the internet is completely secure.

6.4 Response to Data Breaches

In the event of a data breach, affected users will be notified promptly and immediate remedial action will be taken.

7. Data Retention Period

royal baji does not retain user data beyond a specified period. The following criteria are used to determine retention periods:

For active accounts, data is retained until the account is closed.
After account closure, transaction-related data may be retained for a set period for financial and legal reasons.
Identity verification documents are retained after account closure in accordance with applicable regulations.
Once consent for marketing communications is withdrawn, the relevant data is promptly removed from marketing lists.

8. User Rights

As a member of royal baji, you have the following rights regarding your personal information.

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information. This request can be made through the customer support channel.

8.2 Right to Rectification

If any information in your account appears incomplete or incorrect, you have the right to request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, where legal or regulatory obligations exist, complete deletion may not be possible.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing communications and withdraw your consent accordingly.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, please contact the royal baji customer support team by email. Once your identity has been verified, your request will be processed as quickly as possible. You may also visit our FAQ section for any questions.

9. Protection of Minors' Data

The royal baji platform is not intended for anyone under the age of 21. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If a parent or guardian organisation believes that a minor under their care has registered on our platform, they are requested to contact the customer support team immediately. Such accounts will be closed immediately and the associated data will be deleted.

10. Policy Changes and Updates

royal baji reserves the right to amend this privacy policy when necessary. The following procedure is followed for changes:

For significant changes, registered members will be notified in advance by email.
After each change, the "Last Updated" date at the top of this page will be updated.
Continued use of the platform after a policy change will be considered acceptance of the new policy.
If you do not agree with the new policy, you may request that your account be closed.

11. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact royal baji through the following:

Live Chat: Speak directly with the support team via the platform's live chat service — available 24/7 in both Bengali and English.
Email: [email protected]

To learn more about us, visit our About Us page.

We take all complaints seriously and aim to resolve them as quickly as possible. Raising your privacy concerns helps us improve our services.